Provident Bank's wealth management group is betting that wealthy
people are fed up with being nickel-and-dimed by their banks.
Provident, a Jersey City institution, is counting on a new
grouping of products and services - one without surprise fees - to
help expand its assets under management from $300 million, to $1
billion within four years, according to James Nesci, a senior vice
president and the chief wealth management officer.
"We hear a lot of times from people who are tired" that their
banks keep trying to multiply fees, said Nesci, whose unit focuses
on clients with at least $1 million to $5 million of investable
assets.
Provident, which has $6.8 billion of assets, says it plans to
start aggressively marketing its Signature Wealth package this
fall. Signature Wealth includes a dedicated wealth adviser, a
checking account, a line of credit, a debit card and personal
concierge service.
The package is available for Provident's wealth management asset
management fee, which starts at 1% of assets for clients with $1
million to invest. Its lines of credit are accessed through the
debit cards; clients' wealth management accounts serve as
collateral for the credit lines.
The bank says it believes the arrangement will be appealing
because it adds an option for getting large amounts of cash
quickly.
For example, if a client needs to make a college tuition
payment, he or she might do that by cashing out part of the
investment portfolio. But in a volatile market, this might mean
realizing losses. The debit card alternative gives the client
access to cash and then perhaps the ability to repay the loan out
of the investment portfolio in more favorable market
conditions.
The line of credit interest rate is prime plus two percentage
points, and the cards do not impose the often steep setup and
annual fees associated with exclusive "black cards."
The concierge service is another offering that could prove
attractive to wealthy individuals and families, said Nesci, whose
team includes 15 relationship managers. Its ranks grow by one or
two every two months. Concierge services, often supplied by a third
party, help with everything from finding theater tickets to
planning parties or lining up a private jet.
Charging a standard wealth management fee for multiple products
and services might seem to sacrifice profit margin for asset
growth. This is only somewhat true, Nesci insisted.
"At the $1 million account level, we may be sacrificing margin,"
he said. "But we attract a lot of accounts with more than $1
million, accounts with $3 million to $5 million, and at that level,
it works well."
This is true even though larger accounts command fees smaller
than 1%; the wealthiest clients pay just 50 basis points, said
Nesci.
Not charging extra fees is a small price to pay for the
potential to build assets under management, which can throw off a
reliable income stream year in and year out, said Sophie Schmidt, a
senior wealth management analyst at the Aite Group LLC research
firm in Boston.
The $1 million minimum is a good threshold, she said, noting
that similar programs with lower thresholds have failed in the
past.
Signature Wealth is the first wealth management product
developed under Nesci, who joined Provident in March 2009. Before
this he was the chief operating officer of national wealth
management at Wilmington Trust Corp. in Delaware.
Nesci spent his first several months laying the groundwork for
growth, including hiring asset managers and building a trading
platform.
One of his biggest accomplishments was converting nearly all the
wealth management business' $100 million of custodied assets into
assets under management.
That $100 million was in trust vehicles at the bank, but it was
self-managed by clients. Under Nesci, Provident persuaded these
clients to let its experts manage their money.
Provident says it hopes that Signature Wealth will attract
clients, but it is also offering the arrangement to existing ones.
The bank hopes to attract a wealth management clientele mainly from
big firms, using convenience as part of its differentiator, Nesci
said.
"We have 82 branches," he said. "We are close to your
house."